Privacy Policy Commitment Statement
How we safeguard your personal data and respect your privacy rights online
Your Privacy Matters to Us
At Selunkaariva, protecting your privacy is a top priority. We are dedicated to maintaining transparent practices regarding the collection, use, and management of your personal information. This policy explains how we approach privacy and data security when you use our online store or browse our catalog.
Our practices comply with the Australian Privacy Principles, and we have implemented safeguards to ensure your information is handled appropriately. We encourage you to review this policy and contact us with any privacy-related questions or requests at any time.
How We Collect Your Information
We collect information directly from you or automatically when you interact with our website, purchase products, or contact our support team.
Information You Provide Directly
- • Your name and contact information provided at checkout
- • Delivery addresses for order fulfillment
- • Usernames and passwords (for registered accounts, if applicable)
- • Payment details securely processed via trusted gateways
- • Customer service and support communications
Information Collected Automatically
- • Device and browser data for troubleshooting
- • Website usage patterns and interaction logs
- • IP address for security and regional compliance
- • Cookies and similar technologies for experience optimization
- • Referrer URL and visit timestamps
How We Use Collected Data
Your information enables order processing, support, analytics, and personalized experiences. Data is used in accordance with privacy laws and your preferences.
- • Processing orders and delivering goods or digital content
- • Managing and supporting your account
- • Responding to inquiries or customer support requests
- • Personalizing your shopping experience
- • Legal compliance and regulatory requirements
- • Performing analytics and site improvements
- • Sending product updates or marketing communications (with consent)
Our Data Promise: We are committed to never selling your personal data. Access is restricted to authorised staff and partners who handle your information with strict confidentiality.
Data Sharing and Disclosure
We only share data when legally required, to complete your order, or to support platform functions via contracted service providers.
Third-Party Service Providers
External partners may help deliver, support, or improve our services, but must handle data according to applicable privacy obligations and this policy.
Legal and Regulatory Requirements
If required by law, we disclose data to comply with Australian regulations or court orders.
Anonymous Analytics and Insights
We use anonymized, aggregated information for performance monitoring and improvement only.
Your Privacy Rights and Choices
You may request access, changes, or deletion of your information. To exercise your rights or learn more, use our contact details below.
- • Right to access your stored information
- • Right to correct inaccurate information
- • Right to request erasure of your data
- • Right to request data portability
- • Right to object to certain data processing
- • Right to request restrictions on usage
Contact our privacy team to make any requests concerning your data rights, or for more detail on how we manage your information.
How We Protect Your Information
We apply robust security controls, encrypted channels, and staff training to protect the confidentiality and integrity of your data.
Technical Safeguards Provided
- • Encrypted data transfers and secure payment pages
- • Firewalls and continuous vulnerability monitoring
- • Regular software updates and security patching
- • Automated system alerts for suspicious activity
Organizational Safeguards Provided
- • Mandatory staff privacy training programs
- • Role-based access controls for sensitive data
- • Regular internal privacy reviews and audits
- • Incident response plans for data breaches
How Long We Keep Your Data
We retain your information only as needed for legal, operational, or business reasons. Retention schedules reflect the type and purpose of data collected.
- • Account data duration aligns with account life
- • Product usage analytics stored as required
- • Support conversations kept for case resolution
- • Transaction records kept per legal standards
- • Marketing preferences honoured upon request
You may request deletion or review of data at any time.
Transferring Data Outside Australia
Where partners outside Australia process data, we require safeguards and only engage compliant vendors committed to privacy standards.
- • Verified adherence to privacy regulations
- • Contractual protections for personal information
- • Due diligence on partner privacy commitment
- • Regular review of third-party compliance
Use of Cookies and Trackers
Cookies enable essential site features, analytics, and personalization. You can modify preferences at any time using your browser settings.
Types of Cookies Used Here
- • Essential for site access and core functionality
- • Analyze usage and improve performance
- • Store preferences and previous choices
- • Support interactive and enhanced features
Disabling some cookies may limit your site experience.
Changes to This Policy
We update this privacy policy as needed for legal or business changes. Significant updates will be communicated clearly on our site.
- • Update banners on the website
- • Email notifications to registered users
- • Requiring renewed consent when changes impact your rights
- • Date stamp on published policy
We recommend reviewing this policy for any updates periodically.
Contact Our Privacy Officer
Reach out anytime for queries or data requests.
Selunkaariva
113 Exhibition St, Melbourne, VIC 3000 Australia
Phone: +61 3 6699 3601
Email: content@selunkaariva.com
Last updated on March 1, 2026
Policy effective from March 1, 2026